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Help Center/Credits

Credits

Learn about UPchart's virtual currency

Introductory Offer

As an introductory offer, creators can get 10 credits for every song they rate. Start rating songs to earn credits and explore the platform!

1
What Are Credits?

Credits are UPchart's virtual currency that allow you to access premium features and actions on the platform. You can earn credits through purchases, receive them as tips, or have them granted by administrators.

2
What Can Credits Be Used For?

Uploading Songs

Use credits to upload your AI-generated music

Promoting Songs

Boost your song's visibility in charts and recommendations

Creating Artists

Set up artist profiles and manage multiple artist identities

Sending Tips

Support your favorite creators by tipping them with credits

3
Checking Your Credit Balance

Your current credit balance is displayed in multiple places: - In the navigation header (when signed in) - On your profile page - In the purchase credits modal - On transaction history pages The balance updates automatically after any credit transaction.

4
Purchasing Credits

How to Purchase

1

Click on your credit balance in the navigation header

2

Or navigate to the purchase credits page from your profile

3

Select a credit package that suits your needs

4

Complete the secure payment through our payment processor

5

Credits are added to your account immediately after successful payment

Credit Packages

Multiple credit packages are available at different price points. Larger packages often include bonus credits for better value. Check the purchase page for current pricing and special offers.

5
Using Credits

Uploading Songs

When uploading a song: - Credits are deducted automatically when you upload - The exact credit cost depends on your account tier and current promotions - If you don't have enough credits, you'll be prompted to purchase more before uploading

Promoting Songs

Promoting a song increases its visibility: - Promotion costs vary based on duration and reach - Credits are deducted when you confirm the promotion - You can see the exact cost before confirming

Creating Artists

Artist profile creation: - One-time credit cost per artist profile - Includes basic setup and profile customization - Credits are deducted when the artist profile is created

Sending Tips

Support creators you love: - Click the tip button on any creator's profile or song - Enter the amount of credits you want to send - Confirm the tip - The creator receives the credits immediately

6
Transaction History

View all your credit transactions: - Go to your profile settings - Navigate to "Credit History" or "Transactions" - See detailed records of: • Purchases • Credits used for uploads, promotions, etc. • Tips received • Refunds (if applicable)

7
Credit Refunds

Credits may be refunded in these situations: - Failed song uploads (after credits were deducted) - Failed promotions (due to system errors) - Payment disputes (resolved in your favor) - Administrative adjustments Refunded credits appear in your transaction history and are added back to your balance automatically.

Frequently Asked Questions